Holiday Inn Express Exeter East by IHG

Cleanliness was exceptional. First hotel I’ve been to in years where toilet and bathroom in general looked like they had been cleaned by someone experienced and diligent. Even under toilet rim. All surfaces in room were clean, no sign of missed stains, dirt, marks. Even window sills clean and mould free! Sheets pristine. Bed very comfortable.

Overall it was far better than we expected for the price. Upsides were the pleasant, helpful, not overly formal staff; the view over the trees and pond from our room; the shampoo & bodywash provided were surprisingly nice to my skin / hair & being able to ask for the loan of a face cloth meant I didn't have to pack a wet one when I left, which was appreciated. Breakfast overall was lots better than we expected & I wished I'd found the pancake machine earlier as it was surprisingly good & rather fun.

Th room was clean and comfortable, well equipped and a good size. Breakfast was excellent, with a good selection of food, and all efficiently and quietly managed. I varied the times I went to breakfast and avoided the great rushes you get sometimes in this type,of hotel, with such a wide range of customer, families etc. Check in was fast and friendly, and arrangements were carefully explained. Staff were universally excellent, and the small maintenance issue I had was resolved very quickly to my complete satisfaction.

Friendly staff, good size room to accommodate two adults and two kids, generally comfortable and for a good price! Good breakfast with a lot of choice.

Parking - I gave it best rate only because the staff member at reception helped with the parking details - I did not find it easy to use the monitor (but I am not technically minded/skilled) and he kindly waived the fee. Room - clean and bed very comfortable. Duvet kept me nice and warm. Evening snacks. Although certain dishes were not available due to supply issues, I chose to have leek and potato soup - it was the best - very tasty and full of flavour (so pleased that what would have been my first choice was not available!) Location. Excellent for visiting relatives and friends who live in Exeter and out outskirts too. Very convenient location. Staff - friendly, welcoming and helpful.