Holiday Inn Express Exeter East, an IHG Hotel

Overall it was far better than we expected for the price. Upsides were the pleasant, helpful, not overly formal staff; the view over the trees and pond from our room; the shampoo & bodywash provided were surprisingly nice to my skin / hair & being able to ask for the loan of a face cloth meant I didn't have to pack a wet one when I left, which was appreciated. Breakfast overall was lots better than we expected & I wished I'd found the pancake machine earlier as it was surprisingly good & rather fun.

Th room was clean and comfortable, well equipped and a good size. Breakfast was excellent, with a good selection of food, and all efficiently and quietly managed. I varied the times I went to breakfast and avoided the great rushes you get sometimes in this type,of hotel, with such a wide range of customer, families etc. Check in was fast and friendly, and arrangements were carefully explained. Staff were universally excellent, and the small maintenance issue I had was resolved very quickly to my complete satisfaction.

Friendly staff, good size room to accommodate two adults and two kids, generally comfortable and for a good price! Good breakfast with a lot of choice.

Parking - I gave it best rate only because the staff member at reception helped with the parking details - I did not find it easy to use the monitor (but I am not technically minded/skilled) and he kindly waived the fee. Room - clean and bed very comfortable. Duvet kept me nice and warm. Evening snacks. Although certain dishes were not available due to supply issues, I chose to have leek and potato soup - it was the best - very tasty and full of flavour (so pleased that what would have been my first choice was not available!) Location. Excellent for visiting relatives and friends who live in Exeter and out outskirts too. Very convenient location. Staff - friendly, welcoming and helpful.

I was very favourably impressed with the staff and with our room. All the staff were very friendly and helpful. I had the impression of very nice people who had also received very good customer-service training. Our room was clean and comfortable and had everything we needed. We liked the clever dual-function door on the bathroom which meant the toilet could be used while someone else was in the bathroom. We ate dinner at the hotel on the first night: worth mentioning that the kitchen shuts at 9 p.m. but we placed our order just before 9 p.m. and were well looked-after. The food - hamburger and chips - was tasty enough and just what we fancied at the end of a long day including about 4 hours' car travel. Although it's on the eastern edge of Exeter, it's opposite the Honiton Park & Ride so convenient for buses into Exeter.